Privacy policy

Section 1 - What Do We Do With Your Information?

When you purchase something from Smart Steps, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. You can unsubscribe from these communications at any time.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at:

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We comply with all applicable Kenyan data protection laws and regulations.

Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

When you make a purchase, your payment is processed through secure payment gateways. Your payment data is encrypted and protected according to international security standards (PCI-DSS).

We accept various payment methods including:

  • Mobile money payments
  • Credit/debit cards
  • Other secure payment methods available in Kenya

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Section 5 - Third-Party Services

The third-party providers we use (including payment processors and delivery services) will only collect, use and disclose your information to the extent necessary to allow them to perform their services.

These providers have their own privacy policies regarding the handling of your personal information. We recommend reviewing their privacy policies to understand how they will handle your information.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All sensitive payment information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

We use cookies to maintain session information and provide you with a better browsing experience. You can choose to disable cookies through your browser settings.

Section 8 - Age of Consent

By using this site, you represent that you are at least 18 years of age, or are using the site with the supervision of a parent or guardian. Smart Steps is primarily focused on children's shoes, but all purchases must be made by adults.

Section 9 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

If Smart Steps is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Information

If you have any questions about our Privacy Policy, please contact us: